RESEARCH

Anchor 1

Books

Goldthwaite, C., Gigliotti, R. A., & Spear, S. (forthcoming). Leadership in a digital context. Kendall Hunt.
Ruben, B. D., De Lisi, R., & Gigliotti, R. A. (2021). A guide for leaders in higher education: Core concepts, competencies, and tools. (2nd ed). Stylus.
Gigliotti, R. A., & Goldthwaite, C. (2021). Leadership in academic health centers: Core concepts and critical cases. Kendall Hunt.
Shankman, M. L., & Gigliotti, R. A. (Eds.). (2021). New directions for student leadership: No. 170. Using inventories to enhance leadership development. Wiley.
Gigliotti, R. A. (2019). Crisis leadership in higher education: Theory and practice. Rutgers University Press.
Ruben, B. D. & Gigliotti, R. A. (2019). Leadership, communication, and social influence: A theory of resonance, activation, and cultivation. Emerald Publishing.
Gigliotti, R. A. (Ed.). (2019). Leadership competencies: A framework for leadership assessment, education, and research. Emerald Publishing.
Gigliotti, R. A., Ruben, B. D., & Goldthwaite, C. (2017). Leadership: Communication and social influence in personal and professional settings. Kendall Hunt.
Ruben, B. D., De Lisi, R. & Gigliotti, R. A. (2017). A guide for leaders in higher education: Core concepts, competencies, and tools. Stylus.

Journal Articles

Gigliotti, R. A., & Spear, S. E. (2022). Essential leadership concepts and models for graduate and professional school learners. New directions for student leadership: No. 176. Leadership education for graduate and professional school students. Wiley.
Gigliotti, R. A. (2022). Crisis leadership in higher education: Historical overview, organizational considerations, and implications. The Oxford Encyclopedia of Crisis Analysis.
Gigliotti, R. A. (2021). Department chair perspectives on leading through prolonged and intersecting crises. The Department Chair, 32(3), 12-15.
Ruben, B. D. & Gigliotti, R. A. (2021). Explaining incongruities between leadership theory and practice: Integrating theories of resonance, communication, and systems. Leadership & Organization Development Journal, 42(6), 942-957.
Gigliotti, R. A. (2021). The impact of COVID-19 on academic department chairs: Heightened complexity, accentuated liminality, and competing perceptions of reinvention. Innovative Higher Education, 46(1), 429-444.
Gigliotti, R. A., & Wear, A. (2021). The evolving role of internal organization development offices in higher education: Perspectives from Australia and the United States. Organization Development Review, 53(2), 54-60.
Gigliotti, R. A. (2020). Sudden shifts to fully online: Perceptions of campus preparedness and implications for leading through disruption. Journal of Literacy and Technology, 21(2), 18-36.
Gigliotti, R. A. (2020). The perception of crisis, the existence of crisis: Navigating the social construction of crisis. Journal of Applied Communication Research, 48(5), 558-576.
Gigliotti, R. A., Ruben, B. D., Goldthwaite, C., & Strom, B. L. (2020). The collaborative design of a leadership education and development program for an academic health center: Implications for leadership education practice. International Journal of Leadership in Education.
Gigliotti, R. A., Dwyer, M., Brescia, S. A., Gergus, M., & Stefanelli, J. (2020). Learning leadership in higher education: Implications for graduate education. Atlantic Journal of Communication, 28(4), 209-223.
Ruben, B. D. & Gigliotti, R. A. (2019). The Excellence in Higher Education model: A Baldrige-based tool for organizational assessment and improvement for colleges and universities. Global Business and Organizational Excellence, 38(4), 26-37.
Fortunato, J. & Gigliotti, R. A. (2019). Non-causality crisis response and organisational reputation: The reactions of CVS to the opioid epidemic. Journal of Brand Strategy, 8(1), 86-99.
Fortunato, J., Gigliotti, R. A., & Ruben, B. D. (2018). Analyzing the dynamics of crisis leadership in higher education: A study of racial incidents at the University of Missouri. Journal of Contingencies and Crisis Management, 26(4), 510-518.
Ruben, B. D., De Lisi, R., & Gigliotti, R. A. (2018). Academic leadership development programs: Conceptual foundations, structural and pedagogical components, and operational considerations. Journal of Leadership Education, 17(3), 241-254.
Ruben, B. D. & Gigliotti, R. A. (2017). Are higher education institutions and their leadership needs unique? Vertical and horizontal perspectives. Higher Education Review, 49(3), 27-52.
Fortunato, J. A., Gigliotti, R. A., & Ruben, B. D. (2017). Racial incidents at the University of Missouri: The value of leadership communication and stakeholder relationships. International Journal of Business Communication, 54(2), 199-209.
Gigliotti, R. A. (2017). An exploratory study of academic leadership education within the Association of American Universities. Journal of Applied Research in Higher Education, 9(2), 196-210.
Ruben, B. D. & Gigliotti, R. A. (2017). Communication: Sine qua non of organizational leadership theory and practice. International Journal of Business Communication, 54(1), 12-30.
Gigliotti, R. A. & Ruben, B. D. (2017). Preparing higher education leaders: A conceptual, strategic, and operational approach. Journal of Leadership Education, 16(1), 96-114.
Ruben, B. D. & Gigliotti, R. A. (2016). Leadership as social influence: An expanded view of leadership communication theory and practice. Journal of Leadership and Organizational Studies, 23(4), 467-479.
Gigliotti, R. A. (2016). Leader as performer; leader as human: A post-crisis discursive construction of leadership. Atlantic Journal of Communication, 24(4), 185-200.

Gigliotti, R. A. (2016). Institutional identification and sense of community: An analysis of a new online graduate public administration program. Journal of Public Affairs Education, 22(3), 399-414..
Gigliotti, R. A. & Dwyer, B. (2016). Cultivating dialogue: A central imperative for servant leadership. Servant Leadership: Theory and Practice, 3(1), 69-88.

Immordino, K. M., Gigliotti, R. A., Ruben, B. D. & Tromp., S. (2016). Evaluating the impact of strategic planning in higher education. Educational Planning, 23(1), 35-47.

Gigliotti, R. A. (2015). Cultivating alumni engagement in undergraduate leadership education: The Villanova University Student Leadership Forum. Journal of Leadership Education, 14(3), 152-158.

Gigliotti, R. A. (2015). Discursive shifts and 360-degree feedback: Applied managerial movements towards human capital leadership. Journal of Leadership, Accountability, and Ethics, 12(2), 41-49.

Gigliotti, R. A. (2015). “Streams of influence” in student affairs: A renewed emphasis on leadership education. Journal of Student Affairs Research and Practice, 52(4), 427–439.

Miltenberger, L., Gigliotti, R. A., & Middlebrooks, T. (Under Review). Connecting nonprofits, human capital, and mission: A model for enhancing leadership.

Book Chapters

Jarvis, J., Gigliotti, R. A., & Kolligian, J. (2023, in press). “The Princeton outbreak”: A case study of a university health crisis and implications for communicating science. In H. D. O’Hair & M. J. O’Hair (Eds.), Communication and catastrophic events: Strategic risk and crisis management. Wiley Blackwell.
Gigliotti, R. A. (forthcoming). Crisis leadership in liberal arts colleges. In I. Jung & K. H. Mok (Eds.), The reinvention of liberal learning around the globe. Springer.
Gigliotti, R. A., Kramer, S. G., & Magnoni, D. (2021). Applying design concepts for the cultivation of cross-university partnerships. Leadership and management strategies for creating agile universities (pp. 155-168). IGI Global.
Ruben, B. D., Mahon, G., Gigliotti, R. A., & Goldthwaite, C. (2021). Leadership and organizational revitalization in a period of disruption and change: A case study of adaption and innovation in the Rutgers School of Health Professions. Excellence in university leadership and management: Case histories (pp. 19-39). Academic Conferences Publishing.
Gigliotti, R. A. & Ruben, B. D. (2018). The role of communication theory in leadership training and development. In J. D. Wallace & D. Becker (Eds.), The Handbook of Communication Training (pp. 238-252). New York: Routledge.
Dwyer, B. & Gigliotti, R. A. (2017). From institutional diversity and inclusion to societal equity and justice: Higher education as a leadership training ground for the public good. In Boitano. A. & Schockman, H. E. (Eds.), Breaking the zero-sum game: Transforming societies through inclusive leadership (pp. 285-304). Bingley, UK: Emerald Group Publishing.
Gigliotti, R. A., Dwyer, B., & Ruiz-Mesa, K. (2017). Campus unrest in American higher education: Challenges and opportunities for strategic diversity leadership. In Chin, J. L., Trimble, J. E., & Garcia, J. E. (Eds.), Global and culturally diverse leaders and leadership: New dimensions, opportunities and challenges for business, industry, education and society (pp. 211-231). Bingley, UK: Emerald Group Publishing.
Gigliotti, R. A. (2016). The role of leadership education: Benefits and challenges for at-risk students. In L. Wood & Y. Breyer (Eds.), Success in higher education: Transitions to, within and from University (pp. 189-202). New York: Springer Publishing House.
Gigliotti, R. A., Agnew, B., Goldthwaite, C., Sahay, S., Dwyer, M., & Ruben, B. D. (2016). Scholar in training; leader in training: The Rutgers University PreDoctoral Leadership Development Institute. In P. Blessinger & D. Stockley (Eds.), Emerging directions in doctoral education (pp. 39-59). Bingley, UK: Emerald Group Publishing
Aakhus, M., Dadlani, P., Gigliotti, R. A., Goldthwaithe, C., Kosterich, A., & Sahay, S. (2016). Communication expertise as organizational practice: Competing ideas about communication in the market for solutions. In J. Treem & P. Leonardi (Eds.), Expertise, communication, and organizing. Oxford, UK: Oxford University Press.
Dwyer, B., Gigliotti, R. A., & Lee, H. H. (2014). Intergroup dialogue: Mindfulness and leadership development for social change. In K. G. Schuyler, J. E. Baugher, K. Jironet, & L. Lid-Falkman (Eds.), Leading with spirit, presence, & authenticity. San Francisco: Jossey-Bass.

Book Review

Gigliotti, R. A. (2013). [Review of Ronald C. Arnett’s Communication ethics in dark times: Hannah Arendt’s rhetoric of warning and hope], International Journal of Communication, 7, 1576-1577.
Arnett, R., Fritz, J., & Bell, L. (2008). Communication ethics literacy: Dialogue & difference. Thousand Oaks, CA: Sage Publications, Inc.

Book Contributions

Gigliotti, R. A. (forthcoming). Crisis leadership. In A. Middlebrooks, et al., Discovering leadership: Designing your success. (2nd ed). SAGE Publishing.
Ruben, B. D. & Gigliotti, R. A. (2020). Organizational Communication. In The SAGE encyclopedia of higher education. Thousand Oaks, CA: SAGE Publications.
Miltenberger, L. & Gigliotti, R. A. (2019). Human capital management and leadership: Investing in your human resources. In A. Middlebrooks, et al., Discovering leadership: Designing your success. Thousand Oaks, CA: SAGE Publications.
Christie, E. & Gigliotti, R. A. (2017). Contingent Workforce. In International Encyclopedia of Organizational Communication. Hoboken, NJ: Wiley.
Gigliotti, R. A. (2014). Organizational leadership. In B. Ruben & L. Stewart, Communication and human behavior. (5th ed.) Dubuque, IA: Kendall Hunt.

Editorial Assistant

Scott, C. R. & Lewis, L. K. (Eds.), International Encyclopedia of Organizational Communication. New York: Wiley.

Benchmark Studies

Gigliotti, R. A., Ruben, B. D. & Wade, J. (2017). Snapshots of Academic and Senior Administrator Leadership Programs at Big Ten Academic Alliance (BTAA) Universities (3rd ed.). New Brunswick, NJ: Center for Organizational Development and Leadership, Rutgers University. Presented to BTAA Academic Leadership Liaisons in February 2017.
Ruben, B. D. & Gigliotti, R. A. (2014). Snapshots of Academic and Senior Administrator Leadership Programs at Committee on Institutional Cooperation (CIC) Universities. New Brunswick, NJ: Center for Organizational Development and Leadership, Rutgers University. Presented to CIC Academic Leadership Liaisons in July 2014.
Gigliotti, R A. (2013). Academic Leadership Development Matrix. Prepared for the Office of Organizational Development & Leadership, Rutgers University.
Gigliotti, R. A. (2014). Leadership Academy Snapshot Study. Prepared for the Office of Organizational Development & Leadership, Rutgers University.

News

Articles

Gigliotti, R. A. (2021, November 11). Department chairs in distress. Inside Higher Ed.
Gigliotti, R. A., Kramer, S., & Magnoni, D. (2021, May 24). Applying design concepts for the cultivation of cross-university partnerships. eCampus News.
Gigliotti, R. A. (2021, February 19). 2020 year in review: COVID-19. ACUI Bulletin.
Gigliotti, R. A. (2020, October 28). The impact of COVID-19 on department chairs. Inside Higher Ed.
Gigliotti, R. A. (Summer 2020). Crisis leadership in higher education: Keys to building and maintaining a “reservoir of goodwill.” Duquesne University Issues and Insights White Paper Series.
Gigliotti, R. A. (2020, August 10). Punctuating leadership education and development into before and after. International Leadership Association: Leadership for the Greater Good.
Gigliotti, R. A. (2020, July). Looking beyond COVID-19: Crisis leadership implications for chairs. The Department Chair.
Ruben, B. D., Gigliotti, R. A., Immordino, K. M., Goldthwaite, C., & Blank Shavelsky, M. (2020, May 31). The Botswana-Rutgers Leadership Summit: An application of leadership in the public sector framework. public administration times. Public Administration Times.
Gigliotti, R. A. (2020, March 18). Crisis leadership: Understanding, navigating, and leading in the complexity of crisis. ACUI Bulletin.
Gigliotti, R. A. (2020, March 17). Crisis leadership and the higher education response to the COVID-19 outbreak. The EvoLLLution.
Gigliotti, R. A. & Scott, K. (2019, June 20). Advancing quality and excellence in higher education. eCampus News.
Gigliotti, R. A. (2019, May 28). Leadership competencies: A framework for leadership assessment, education and research. The EvoLLLution.
Gigliotti, R. A. & Qadri, M. J. (2017, September 12). Doctoral students as academic leaders. Inside Higher Ed.
Gigliotti, R. A. (2017, May 23). 6 critical components of effective crisis leadership. International City County Management Association Leadership Reimagined Blog.
Gigliotti, R. A. (2017, February 6). 5 critical competencies for public administration leadership. International City County Management Association Leadership Reimagined Blog.
Ruben, B. D. & Gigliotti, R. A. (2016, April 14). An honest look into what it takes to “manage change”. eCampus News.

RESEARCH

Books

Journal Articles

Gigliotti, R. A., & Spear, S. E. (2022). Essential leadership concepts and models for graduate and professional school learners. New directions for student leadership: No. 176. Leadership education for graduate and professional school students. Wiley.

Gigliotti, R. A. (2022). Crisis leadership in higher education: Historical overview, organizational considerations, and implications. The Oxford Encyclopedia of Crisis Analysis.

Gigliotti, R. A. (2021). Department chair perspectives on leading through prolonged and intersecting crises. The Department Chair, 32(3), 12-15.

Ruben, B. D. & Gigliotti, R. A. (2021). Explaining incongruities between leadership theory and practice: Integrating theories of resonance, communication, and systems. Leadership & Organization Development Journal, 42(6), 942-957.

Gigliotti, R. A. (2021). The impact of COVID-19 on academic department chairs: Heightened complexity, accentuated liminality, and competing perceptions of reinvention. Innovative Higher Education, 46(1), 429-444.

Gigliotti, R. A., & Wear, A. (2021). The evolving role of internal organization development offices in higher education: Perspectives from Australia and the United States. Organization Development Review, 53(2), 54-60.

Gigliotti, R. A. (2020). Sudden shifts to fully online: Perceptions of campus preparedness and implications for leading through disruption. Journal of Literacy and Technology, 21(2), 18-36.

Gigliotti, R. A. (2020). The perception of crisis, the existence of crisis: Navigating the social construction of crisis. Journal of Applied Communication Research, 48(5), 558-576.

Gigliotti, R. A., Ruben, B. D., Goldthwaite, C., & Strom, B. L. (2020). The collaborative design of a leadership education and development program for an academic health center: Implications for leadership education practice. International Journal of Leadership in Education.

Gigliotti, R. A., Dwyer, M., Brescia, S. A., Gergus, M., & Stefanelli, J. (2020). Learning leadership in higher education: Implications for graduate education. Atlantic Journal of Communication, 28(4), 209-223.

Ruben, B. D. & Gigliotti, R. A. (2019). The Excellence in Higher Education model: A Baldrige-based tool for organizational assessment and improvement for colleges and universities. Global Business and Organizational Excellence, 38(4), 26-37.

Fortunato, J. & Gigliotti, R. A. (2019). Non-causality crisis response and organisational reputation: The reactions of CVS to the opioid epidemic. Journal of Brand Strategy, 8(1), 86-99.

Fortunato, J., Gigliotti, R. A., & Ruben, B. D. (2018). Analyzing the dynamics of crisis leadership in higher education: A study of racial incidents at the University of Missouri. Journal of Contingencies and Crisis Management, 26(4), 510-518.

Ruben, B. D., De Lisi, R., & Gigliotti, R. A. (2018). Academic leadership development programs: Conceptual foundations, structural and pedagogical components, and operational considerations. Journal of Leadership Education, 17(3), 241-254.

Ruben, B. D. & Gigliotti, R. A. (2017). Are higher education institutions and their leadership needs unique? Vertical and horizontal perspectives. Higher Education Review, 49(3), 27-52.

Fortunato, J. A., Gigliotti, R. A., & Ruben, B. D. (2017). Racial incidents at the University of Missouri: The value of leadership communication and stakeholder relationships. International Journal of Business Communication, 54(2), 199-209.

Gigliotti, R. A. (2017). An exploratory study of academic leadership education within the Association of American Universities. Journal of Applied Research in Higher Education, 9(2), 196-210.

Ruben, B. D. & Gigliotti, R. A. (2017). Communication: Sine qua non of organizational leadership theory and practice. International Journal of Business Communication, 54(1), 12-30.

Gigliotti, R. A. & Ruben, B. D. (2017). Preparing higher education leaders: A conceptual, strategic, and operational approach. Journal of Leadership Education, 16(1), 96-114.

Ruben, B. D. & Gigliotti, R. A. (2016). Leadership as social influence: An expanded view of leadership communication theory and practice. Journal of Leadership and Organizational Studies, 23(4), 467-479.

Gigliotti, R. A. (2016). Leader as performer; leader as human: A post-crisis discursive construction of leadership. Atlantic Journal of Communication, 24(4), 185-200.

Gigliotti, R. A. (2016). Institutional identification and sense of community: An analysis of a new online graduate public administration program. Journal of Public Affairs Education, 22(3), 399-414..

Gigliotti, R. A. & Dwyer, B. (2016). Cultivating dialogue: A central imperative for servant leadership. Servant Leadership: Theory and Practice, 3(1), 69-88.

Immordino, K. M., Gigliotti, R. A., Ruben, B. D. & Tromp., S. (2016). Evaluating the impact of strategic planning in higher education. Educational Planning, 23(1), 35-47.

​

Gigliotti, R. A. (2015). Cultivating alumni engagement in undergraduate leadership education: The Villanova University Student Leadership Forum. Journal of Leadership Education, 14(3), 152-158.

​

Gigliotti, R. A. (2015). Discursive shifts and 360-degree feedback: Applied managerial movements towards human capital leadership. Journal of Leadership, Accountability, and Ethics, 12(2), 41-49.

Gigliotti, R. A. (2015). “Streams of influence” in student affairs: A renewed emphasis on leadership education. Journal of Student Affairs Research and Practice, 52(4), 427–439.

Miltenberger, L., Gigliotti, R. A., & Middlebrooks, T. (Under Review). Connecting nonprofits, human capital, and mission: A model for enhancing leadership.

Book Chapters

Gigliotti, R. A. (forthcoming). Crisis leadership in liberal arts colleges. In I. Jung & K. H. Mok (Eds.), The reinvention of liberal learning around the globe. Springer.

Gigliotti, R. A., Kramer, S. G., & Magnoni, D. (2021). Applying design concepts for the cultivation of cross-university partnerships. Leadership and management strategies for creating agile universities (pp. 155-168). IGI Global.

Gigliotti, R. A. & Ruben, B. D. (2018). The role of communication theory in leadership training and development. In J. D. Wallace & D. Becker (Eds.), The Handbook of Communication Training (pp. 238-252). New York: Routledge.

Gigliotti, R. A. (2016). The role of leadership education: Benefits and challenges for at-risk students. In L. Wood & Y. Breyer (Eds.), Success in higher education: Transitions to, within and from University (pp. 189-202). New York: Springer Publishing House.

Dwyer, B., Gigliotti, R. A., & Lee, H. H. (2014). Intergroup dialogue: Mindfulness and leadership development for social change. In K. G. Schuyler, J. E. Baugher, K. Jironet, & L. Lid-Falkman (Eds.), Leading with spirit, presence, & authenticity. San Francisco: Jossey-Bass.

Book Review

Gigliotti, R. A. (2013). [Review of Ronald C. Arnett’s Communication ethics in dark times: Hannah Arendt’s rhetoric of warning and hope], International Journal of Communication, 7, 1576-1577.

Arnett, R., Fritz, J., & Bell, L. (2008). Communication ethics literacy: Dialogue & difference. Thousand Oaks, CA: Sage Publications, Inc.

​

Book Contributions

Gigliotti, R. A. (forthcoming). Crisis leadership. In A. Middlebrooks, et al., Discovering leadership: Designing your success. (2nd ed). SAGE Publishing.

Ruben, B. D. & Gigliotti, R. A. (2020). Organizational Communication. In The SAGE encyclopedia of higher education. Thousand Oaks, CA: SAGE Publications.

Miltenberger, L. & Gigliotti, R. A. (2019). Human capital management and leadership: Investing in your human resources. In A. Middlebrooks, et al., Discovering leadership: Designing your success. Thousand Oaks, CA: SAGE Publications.

Christie, E. & Gigliotti, R. A. (2017). Contingent Workforce. In International Encyclopedia of Organizational Communication. Hoboken, NJ: Wiley.

Gigliotti, R. A. (2014). Organizational leadership. In B. Ruben & L. Stewart, Communication and human behavior. (5th ed.) Dubuque, IA: Kendall Hunt.

Editorial Assistant

Scott, C. R. & Lewis, L. K. (Eds.), International Encyclopedia of Organizational Communication. New York: Wiley.

Benchmark Studies

Gigliotti, R A. (2013). Academic Leadership Development Matrix. Prepared for the Office of Organizational Development & Leadership, Rutgers University.

Gigliotti, R. A. (2014). Leadership Academy Snapshot Study. Prepared for the Office of Organizational Development & Leadership, Rutgers University.

News

Articles

Gigliotti, R. A. (2021, November 11). Department chairs in distress. Inside Higher Ed.

Gigliotti, R. A., Kramer, S., & Magnoni, D. (2021, May 24). Applying design concepts for the cultivation of cross-university partnerships. eCampus News.

Gigliotti, R. A. (2021, February 19). 2020 year in review: COVID-19. ACUI Bulletin.

Gigliotti, R. A. (2020, October 28). The impact of COVID-19 on department chairs. Inside Higher Ed.

Gigliotti, R. A. (Summer 2020). Crisis leadership in higher education: Keys to building and maintaining a “reservoir of goodwill.” Duquesne University Issues and Insights White Paper Series.

Gigliotti, R. A. (2020, August 10). Punctuating leadership education and development into before and after. International Leadership Association: Leadership for the Greater Good.

Gigliotti, R. A. (2020, July). Looking beyond COVID-19: Crisis leadership implications for chairs. The Department Chair.

Ruben, B. D., Gigliotti, R. A., Immordino, K. M., Goldthwaite, C., & Blank Shavelsky, M. (2020, May 31). The Botswana-Rutgers Leadership Summit: An application of leadership in the public sector framework. public administration times. Public Administration Times.

Gigliotti, R. A. (2020, March 18). Crisis leadership: Understanding, navigating, and leading in the complexity of crisis. ACUI Bulletin.

Gigliotti, R. A. (2020, March 17). Crisis leadership and the higher education response to the COVID-19 outbreak. The EvoLLLution.

Gigliotti, R. A. & Scott, K. (2019, June 20). Advancing quality and excellence in higher education. eCampus News.

Gigliotti, R. A. (2019, May 28). Leadership competencies: A framework for leadership assessment, education and research. The EvoLLLution.

Gigliotti, R. A. & Qadri, M. J. (2017, September 12). Doctoral students as academic leaders. Inside Higher Ed.

Gigliotti, R. A. (2017, May 23). 6 critical components of effective crisis leadership. International City County Management Association Leadership Reimagined Blog.

Gigliotti, R. A. (2017, February 6). 5 critical competencies for public administration leadership. International City County Management Association Leadership Reimagined Blog.

Ruben, B. D. & Gigliotti, R. A. (2016, April 14). An honest look into what it takes to “manage change”. eCampus News.